Loyalty Medical Center -

Policies and Procedures
1. Healthcare Delivery Policy
Goal:
Provide comprehensive and safe healthcare to all patients according to the highest standards of quality and professionalism.
Policy:
All patients are received and provided with medical care without discrimination, based on fairness and equality.
Comprehensive medical care is tailored to each patient's physical and psychological needs.
Integrated medical services, including examinations, diagnosis, treatment, and surgical procedures, are available to meet the patient's needs.
Procedures:
Patients are received and medically evaluated by a specialized medical team.
Cases are referred to the appropriate specialty based on the patient's condition.
Medications and medical supplies are provided in cooperation with the pharmacy department.
Guidance and follow-up are provided to patients receiving long-term care.
2. Infection Control Policy
Goal:
Protect patients and staff from the transmission of infection within the center.
Policy:
Adhere to the highest standards of infection prevention through health guidelines and preventive measures.
Provide a safe environment for patients and staff.
Implement infection control practices, such as sterilization of medical instruments and the use of personal protective equipment.
Procedures:
All tools and equipment are sterilized after each use.
Staff receive training on the latest infection prevention techniques.
All staff are provided with masks, gloves, and protective clothing.
General hygiene standards are applied throughout the facility.
3. Patient Complaints Policy
Objective:
Provide an effective channel for patients to submit their complaints and suggestions for improving the quality of service.
Policy:
All complaints are treated seriously and resolved effectively and in a timely manner.
Transparency is maintained through a clear and accessible complaint handling mechanism.
Procedures:
Patients can submit their complaints via the website, email, or phone.
The Quality Department reviews the complaints and takes appropriate action.
Patients are informed of the results and measures taken through their chosen communication channels.
4. Safety and Security Policy
Objective:
Ensure a safe and healthy environment for patients and staff.
Policy:
Comply with occupational health and safety standards.
Ensure that all medical systems and devices operate properly and undergo regular maintenance.
Procedures:
Safety measures are implemented in all departments (operating rooms, clinics, preventive care).
Staff receive ongoing training on emergency response.
Emergency supplies, including mobile medical devices and resuscitation units, are available in critical areas.
5. Privacy and Data Protection Policy
Objective:
Protect patient data and personal information according to the highest privacy standards.
Policy:
Personal data is collected and used only in accordance with local and international privacy laws.
All medical records are treated with the strictest confidentiality.
Procedures:
Data is stored in secure, password-protected systems.
Access is granted only to authorized personnel.
Old records are destroyed according to approved security standards.
6. Medical Referral Policy
Objective:
Provide an effective mechanism for referring patients to specialized centers when needed.
Policy:
Patients are referred to the most appropriate facility if specialized care is not available at Loyalty Medical Center.
Procedures:
The physician assesses the patient's condition to determine the need for referral.
The receiving center is provided with full medical details and case notes.
Appointment confirmation and logistical support are provided when needed.
7. Rights and Responsibilities Policy
Goal:
Protect the rights of both patients and staff.
Policy:
Mutual respect between staff and patients.
Patients are informed of their rights related to healthcare, privacy, and informed consent.
Procedures:
Patients' rights and responsibilities are explained during registration.
Patients are informed of treatment procedures and provide their informed consent.
Any disputes are resolved according to legal and professional standards.
Conclusion
These policies and procedures form the foundation of Loyalty Medical Center's operations and aim to ensure the best healthcare services while maintaining a safe and professional medical environment. We believe that patient comfort and quality of care begin with transparent and professional services.
Patient and Visitor Responsibilities
At Loyalty Medical Center, we believe that successful healthcare requires collaboration between the medical team and patients/visitors. These guidelines outline the responsibilities of patients and visitors:
1. Responsibility for Providing Accurate Information
Medical Data: Patients must provide complete and accurate information about their medical history, medications, and previous health conditions.
Vital Signs and Symptoms: Patients must inform the medical staff of any changes or new symptoms.
Updates: Patients must update their personal information (address, contact information) immediately.
2. Responsibility for Adhering to the Treatment Plan
Follow physicians' instructions regarding medications, diet, and treatment plans.
Attend scheduled appointments; notify the center in advance if unable to attend.
Provide prior written authorization for any medical procedure after reviewing the risks and benefits.
3. Financial Responsibility
Patients are responsible for paying for medical services according to the center's payment policy.
If insured, patients must provide the required documentation to complete the coverage process.
4. Responsibility for Respecting Rules and Policies
Adhere to internal policies, including infection control and safety regulations.
Show respect to staff, visitors, and patients. Threatening or abusive behavior is prohibited.
5. Responsibility for Maintaining Privacy
Patients must protect their personal information and avoid sharing their medical data with unauthorized parties.
Respect the privacy of others in waiting rooms and consultation rooms.
6. Responsibility for Maintaining a Healthy Environment
Avoid bringing food or drinks that may compromise hygiene.
Minimize noise; avoid loud conversations or using the phone in common areas.
7. Responsibility for Following Prevention Guidelines
For infection
Wear masks or other protective equipment when needed.
Cooperate with infection screening procedures upon entry and report any symptoms.
Final Note
At Loyalty Medical Center, we are committed to providing high-quality healthcare through teamwork and mutual respect. We value patient tracking to ensure a safe, healthy, and professional environment, and we look forward to serving you with excellence.